The Information You Entered Doesnt Match Verizons Records. Please Try Again

Check this listing for mutual problems you may experience when y'all enter your Microsoft account or production primal while redeeming your Part production at https://office.com/setup and https://microsoft365.com/setup associates:

I become a language or geographical error

This tin can happen if try to redeem a product key purchased in another country or region. Check this list for troubleshooting tips.

My country or region isn't listed

I go the error "This product key isn't meant for your region"

I get the error "Lamentable, nosotros can't employ this product key considering your current subscription was ready in some other country/region"

What are the limits for Microsoft accounts?

Read these tips if y'all have multiple production keys or a lot of devices.

View Microsoft account limits

Production key errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This product key has already been used

Your product central can only be redeemed one time. It isn't meant to exist re-used or shared. If you get a message that your product fundamental has already been used, you tin get directly to your Microsoft business relationship, Services & subscriptions page to install your product and manage your subscription benefits.

If you bought Microsoft 365 Family and want to allow other users to install Office, please don't send the product key to them because they will run across the same error. Instead, send them an email or link using the process in How to share your Office 365 Home subscription benefit. This will add together their Microsoft accounts to your subscription and let them to go to their Microsoft account, Services & subscriptions page to install Function apps on their own devices.

Lamentable, we can't notice this product cardinal in our database (ERR_INVALID_TOKEN) or Pitiful, nosotros tin't ready your business relationship at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

Yous'll see this error message if you enter a product key for a version of Office that isn't available for download from Office.com/setup. Here'due south where you can enter those production keys.

• Office 2011 for Mac and Function 2010 are no longer supported and not available for download if y'all no longer accept media to download these versions. Acquire more at Back up has concluded for Function for Mac 2011 or End of support for Office 2010.

• For Microsoft 365 Business concern Standard, go to https://part.com/setupkey.

If you're non sure what kind of production key you accept, you can employ the Virtual back up amanuensis (English simply). If your product primal is for a supported version of Function, the Virtual support agent volition provide a link to download Function. The Virtual support agent tin can also let you know if your production key has been blocked and tin can connect y'all to a live agent.

Deplorable, we tin't set up your account correct at present (NoMatchingOrEligibleProductsFound)

If yous get this message, this means that your product key was purchased in a different land or region than where y'all're currently located. Office product keys must be redeemed in the country or region where they are purchased. If y'all need assistance, contact Microsoft support.

This tin can also happen if you attempt to extend the duration of your current Microsoft 365 subscription with a product key that was purchased in a different land or region than the ane originally used to start your subscription. For example, you gear up your Role subscription in China with a product key purchased there and you so purchase a production key in the United States, and endeavor to extend your Office subscription with information technology. In this scenario, yous tin either redeem the new cardinal to a different Microsoft account or you lot can wait until your subscription expires (at least a day afterward the death date) to use the new key with the same Microsoft account.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You'll encounter this bulletin forth with either error lawmaking INVALID_PRODUCT_KEY or fault code ERR_INVALID_TOKEN if you enter the wrong product key, or if y'all have a typo in your product key.

Examples of using the wrong product key

Most Microsoft products use a 25-character production key. If you own multiple Microsoft products, it's easy to confuse the keys and employ the wrong ane. Hither are some common things that can happen:

• Using the production key from a sticker on a PC

  These product keys are usually for Microsoft Windows. Check the sticker for a product name to make certain information technology'south for the Part product yous're trying to install.

• Using production keys for Office 2010 or earlier

  Part 2011 for Mac and Office 2010 are no longer supported and not bachelor for download if you no longer have media to download these versions. Acquire more at Back up has concluded for Function for Mac 2011 or Finish of support for Role 2010.

• Using on Microsoft 365 for business product key

  These production keys are entered in a unlike location. For assist, see Enter your product fundamental for Part 365 for business.

• Using the product key provided past a school or organization

  If your school or organization has a volume license understanding for Role, then y'all are using a different version of Office that uses volume license keys. These keys tin can't exist used for retail Part versions like Domicile and Pupil, Abode and Business organization, or Professional, and tin't be entered on this page. See Activate volume editions of Office for more information.

Common ways people mistype the product key

Reading the product key from a label tin can be hard. Letters and numbers may look the same.

To avoid typing mistakes, here'due south a list of usually mistyped characters:

• The letter B and the number 8.

• The letter M and the number half dozen.

• The letter O and the number 0.

• The letter Q and the number 0.

• The messages Five and V dorsum to back (VV) appear similar the letter W.

Tip:If y'all bought Office from an online retailer and received a confirmation electronic mail, endeavour copying and pasting the production fundamental from this email instead of typing it.

The product primal isn't valid (KEY_NOT_ACTIVATED)

You'll see this bulletin if the retailer where you purchased Function didn't activate the product key at the point of auction. The product key must exist activated by the retailer before you lot can use information technology.

To resolve the outcome, become back to the store where you purchased Office and take them actuate the production key.

"Sorry, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll meet this bulletin if you endeavour to extend the amount of time on your Microsoft 365 subscription past 5 years.

Your Microsoft account can accept only 1 Microsoft 365 Family subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, yous extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Function devices you lot can be signed in to or increase the amount of online storage that's available with the subscription. For more information, meet What happens if I add together another Role 365 for home subscription plan to my account? and How sign in works in Role 365.

Deplorable, nosotros tin't set up up your business relationship correct now. Hang on to your product key, and effort again later (ConversionBlockedSubscriptionViolations)

We tin can't redeem your product key due to a billing consequence with your Microsoft business relationship.  Please go to your Microsoft account, Payment & billing page, locate the Pay settings section, and select the link for Modify how you pay or Set how y'all pay.

You accept reached the maximum number of Role products that can exist associated to your Microsoft account

You can redeem upwardly to 25 one-time purchases of Office 2019, 2016, or Part 2013 on the aforementioned Microsoft business relationship. To redeem additional products, y'all'll need to create another Microsoft business relationship. For more than assist, see Getting maximum number error when you try to redeem Office?

Note:This does non apply to Microsoft 365 subscriptions. Your Microsoft account tin can have simply one Microsoft 365 Family unit subscription associated with it.

I become an mistake that JavaScript is required to complete the activation process

Later on you enter a valid product cardinal, the Next push should be enabled. All the same, if JavaScript isn't enabled in our browser, the Next button won't work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If yous're using an iPad, you must employ another device to redeem your production key because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here'due south how to enable cookies if your browser is blocking them:

Border (Windows x)

1. In the Edge window, select More (...) > Settings > View advanced settings.

2. Scroll down to Cookies, and select Don't cake cookies

Net Explorer

1. In Internet Explorer, in the menu bar, selectTools > Internet options > Privacy > Avant-garde.

2. Select Accept or Prompt under Commencement-party Cookies, and Have or Prompt under Third-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, practise ane of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome menu, select Settings > Show advanced settings, and so under Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, make certain Allow local information to be set up (recommended) is selected.

3. Select Washed and refresh the browser.

Mozilla Firefox

1. If yous're using Windows, in the Firefox window, select Open card > Options.
   

   Tip: If y'all're using a Mac, become to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox volition, select Employ custom settings for history.

4. Brand sure Accept cookies from sites is checked and Accept third party cookies is set to Always, and and so select OK.

Safari

1. On your Mac, get to Safari > Preferences > Privacy.

2. Nether Cookies and website information, select E'er permit.

3. Select Close and refresh the browser.

Problems with linguistic communication or geographical issues

Hither are the common errors and how to fix them.

My land or region isn't listed

After you enter your product key, your electric current state or region might non appear in the list, or the website language might modify. This can happen if you purchase your product key in a unlike state or region than where you redeem information technology. Your product key is only valid for the countries or regions listed. If you need assistance, contact Microsoft back up.

I get the error "This production cardinal isn't meant for your region"

If yous get this message, this means that your production key was purchased in a different state or region than where you lot're currently located. Part product keys must be redeemed in the country or region where they are purchased. If y'all need assistance, contact Microsoft support.

I become the error "Distressing, we tin can't apply this product fundamental because your current subscription was prepare up in another country/region" (BillingAccount)

If you lot go this bulletin, this means that your production central was purchased in a different state or region than where yous're currently located. Please endeavour to redeem your product key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft back up.

Microsoft business relationship limits for Office

The redemption procedure on https://office.com/setup and https://microsoft365.com/setup associates your Office product with your Microsoft account. Here are some of import limits regarding your Microsoft business relationship.

• Your Microsoft account tin can accept only one Microsoft 365 Family subscription associated with information technology. If yous use the same Microsoft account to purchase or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, upwardly to a maximum of 5 years. This doesn't increase the number of Function devices you can be signed in to or increase the amount of online storage that'southward available with the subscription. For more information, run across What happens if I add another Function 365 for abode subscription programme to my account? and How sign in works in Office 365.

• If you take Microsoft 365 Family and you need to back up more than 6 people on your subscription, we recommend purchasing an Role 365 business subscription or book license products of Office instead.

• You can redeem up to 25 one-time purchases of Office 2019, Part 2016, or Part 2013 on the same Microsoft account. If y'all'd similar to buy more than than 25 copies of Function for work, nosotros recommend purchasing an Office 365 business subscription or volume license products of Function instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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